Operations Knowledge Base

Capital markets operations ground truth.

50+ desk playbooks and runbooks covering trade staging, matching, settlement, and asset servicing.

Payment, claims, and the three-way rec

Cash and stock disbursements, dual operational authorization, automated and bilateral market claims, and three-way ledger-to-depot-to-nostro reconciliations.

Systems can pay a vanilla dividend; a rights subscription still needs a ticket raised in the front office and released by operations. Most brokers will not pay a client before they have been paid themselves. Cash events use a pay date; stock events use an effective or certs-due date.

Claims appear whenever the person on the register is not the person who is economically owed the benefit: a failed cum trade, a repo (legal title with the buyer, economic title often with the seller), stock on loan, or CREST auto-claims on loans and open trades. Market practice is to raise a claim even when the contract says the other side should pay automatically.

After the event, cash and stock must reconcile three ways: front-office books, back-office settlement ledgers, and the nostro (cash) and depot (stock) statements. Auto-depository compensation — UK “claims processing” — is the depository raising those buyer-protection claims for you on rights, bonuses, and dividends.

When Thames Industrial pays 12p, State Street credits Atlantic Horizon UCITS ICAV’s sterling account and Dublin matches the credit to the entitled position. When Nippon Industrials splits, the Japanese depot shows twice the shares and the PMS must show the same before NAV is released. When the ICAV lent Thames stock, the cash may arrive as a manufactured dividend rather than as registrar proceeds — still the fund’s money.

Irish UCITS administration cannot outsource that last match. The Cayman fund of the same house uses the same custodian accounts; it does not get a free pass on a three-way break just because CIMA is lighter than the Central Bank on product rules.

Dual control is the other half of payment. A rights take-up spends ICAV cash. The ticket starts with the manager and is released in operations. One person raising and releasing a SWIFT into State Street is how funds leave in the wrong name. Nippon’s split should never spend cash; if a payment message appears, stop.

Brokers often will not pay the ICAV before they themselves are paid. That is not fiduciary failure; it is funding risk. If Thames Industrial pays late, Atlantic Horizon waits, or the house funds the credit and takes the nostro risk. Irish UCITS practice is to wait unless the depositary has agreed a process for advancing income. Booking income you have not received is how NAVs get ahead of cash.